Frequently Asked Questions

What if the Flex Benefits Card is lost, stolen or was not
received by a participant?

To report a lost or stolen Card, or if a participant did not receive their Card in the mail at their home address on record, call 866-679-7649, weekdays, 8 a.m. to 5 p.m. (Central).

The Flex Benefits VisaŽ Debit Card is issued by The Bancorp Bank member FDIC, pursuant to a license from Visa U.S.A. Inc. and can be used at qualified locations. The Card may not be used at all merchants that accept Visa debit card.

This disclaimer language is needed on all pieces of marketing, including each page of this website that mentions, shows or speaks of the prepaid card or card program. This Acceptance Language is needed at least once per page of this website.

*By placing this statement on each page that mentions the card, then this will satisfy Visa's requirement to have the program name at least once per link on websites.

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